Regret management
Returns
If something arrives damaged, incorrect, or materially defective, we want to know quickly and we will work toward a fair resolution.
Eligibility for return, replacement, or refund review
Please contact us within 48 hours of delivery for transit damage, wrong-item delivery, missing items, or products that arrive with a clear manufacturing defect.
To help us review the issue, include your order number and clear photos or video showing the shipping label, packaging, invoice if available, and the product condition.
Items generally not eligible for routine return
Because many products are produced in small runs, made to order, customized, hand-finished, or sold in limited fandom drops, we generally do not accept returns for change of mind, minor variation in finish, or preference-based reasons after delivery.
Small cosmetic variations, texture differences, pigment shifts, layer lines, and other finish characteristics that are normal to 3D printing, cement casting, and hand-finishing are not treated as defects unless the product is materially unusable or substantially different from its description.
Approved resolutions
Where a claim is accepted, the remedy may include replacement, repair, store credit, partial refund, or full refund depending on stock availability, severity of issue, and whether the original item must be returned first.
If a return pickup is required, instructions will be shared by support. Returned items should be packed securely with all included parts, inserts, and accessories where applicable.
Refund timing and payment route
Approved refunds are usually processed back to the original payment method, or by another lawful method where technically required. Bank, card, UPI, wallet, or gateway settlement times may vary after we initiate the refund.
Cash on Delivery charges, shipping fees, convenience charges, and other non-refundable service costs may be withheld where the issue does not arise from our error or a product defect.